Hard-to-Reach Standard Offer ProgramResidential

The Hard-to-Reach Standard Offer Program is offered to residential customers of AEP Texas that have a household income at or below 200% of the federal poverty guidelines or participates in any of the following approved government programs (such as, but not limited to)*:

Supplemental Security Income (Social Security Income)
Medical Assistance
Children’s Health Insurance Program
Qualified Medicare Beneficiary
Public Housing, Section 8 Housing, etc
Food Stamps

Hard-to-Reach Standard Offer Program image

*An approved contractor can verify eligibility.
Notice – AEP Texas does not enroll customers to programs. Please contact an approved contractor.

Purpose of Program

The objective of this program is to encourage and help residential customers reduce their energy consumption by installing energy efficient measures in their homes. Eligible energy efficiency measures include:

Home Envelope Measures

Insulation
Air Infiltration (door weather-stripping, door thresholds, sealing plumbing penetrations, sealing attic accesses, etc.)

Interior Energy Usage Measures

ENERGY STAR® LED light bulbs
Water heater insulation blankets, water heater pipe insulation, low-flow showerheads, faucet aerators

Air Conditioning System Measures

A/C System Duct Testing and Sealing
ENERGY STAR® Connected Thermostats
High-efficiency Split-system Air Conditioning Systems & Heat Pumps (complete system change-out required)
High-efficiency Packaged-unit Air Conditioning Systems & Heat Pumps (complete system change-out required)

Visual Inspections

In order for contractors to receive their incentives, an AEP Texas representative will perform random inspections to ensure quality of service and verify installation of the equipment.

A scheduled inspection, at the customer’s convenience, will consist of a walk-though in the customer’s home and should only take about 10 minutes.

Program Funding

Program funding is limited. Incentives are paid directly to the participating contractor. Most measures may be provided at low or no cost as a result of incentives received; however, all work to be performed by contractor is at the customer’s discretion.